Terms & Conditions

By placing your order through Somerset Paper Flowers, it is deemed that you have read and understood the following:

General:

Every effort is made to ensure that the product descriptions and images displayed are as accurate as possible.  Colours viewed on a computer/device screen may vary slightly from the actual item, as this is not a fully accurate representation of the true colour and due to the nature of hand painting my flowers, variances may also occur.

We use high quality art mediums with good light-fastness properties for longer lasting colour however, some crepe papers that contain dyes as purchased from the supplier, may season slightly over the years.  To protect your flowers keep out of direct light, this will keep them looking great for longer.  Any contact with water or fluid of any kind may cause colour release with some papers.  Paper is flammable and care should be taken to keep away from heat and naked flames, our flowers are not treated with a fire retardant.  We will not accept liability for any loss or damage caused.

**Photos received for replica bouquet orders, may subsequently be used for 'before & after' purposes on Facebook, Instagram, Twitter and the website.  I do try to crop faces out of the before & after photos but please advise if you do not wish your photos used for this purpose

Payment:

Bespoke Orders: A 30% 'non-refundable' Booking Fee is required to secure your creation slot.  The balance of your payment will be required at the time we start creating your order.  Both Paypal and BAC's payments are accepted.

Ready to Ship items: The website uses Paypal as it is a more secure payment method.  If you do not have a Paypal account, you can still use it as a guest and pay with Debit or Credit card. 

Should you have any queries please contact me here

Deliveries:

Bespoke orders:  Following the creation of your flowers, orders are despatched using Royal Mail 1st Class Signed For service.  This would normally be with you the day after posting but is not guaranteed.  It’s recommended that you allow a minimum of 2 days for your order to arrive. 

Shop orders:  Somerset Paper Flowers will endeavour to despatch your order within 48hrs.  However, this is not guaranteed as we may have urgent orders in progress.  If you do require your order to be despatched within a particular timeframe, please do drop me an email to advise of the necessary deadline (see Contact page)

First Class Deliveries:  Monday – Friday.

Next Day Deliveries:   Monday – Thursday only. 

  • Before placing your order, please contact me to make sure that this is available when required.

International:  Please contact directly to place you order as international postage rates vary.

No posting on Public/Bank holidays.

Refunds:

Bespoke Orders:  Most of our flowers are made to specific requirements as requested by the customer. Regular contact will be made throughout the creativity of your order with confirmation being sought prior to posting.  We have no reason to believe that you would be in any way unhappy with your gift and under these circumstances, no refunds are issued but if you do have a problem, every effort will be made to fix the issue. 

All orders are well secured in strong  boxes.  In the unlikely event that your flowers arrive damaged, please contact us upon receipt.  Send photos and a description of the damage within 48hrs and we will get back to you with a solution.

Ready to Ship items:  We are sure you will be delighted with your order however, if you are not completly satisfied with your purchase, you may return for a refund.  Contact must be made within 7 days of receipt and the item returned in it's original packaging within 14 days, for a full refund.  The customer is responible for the return postage and is advised to obtain proof of posting or tracking, items that do no arrive back or arrive damanged will not be refunded without this.

We reserve the right to refuse a refund if the item is not returned in a sellable condition.  Please ensure you re-pack securely.

Other:

Your personal information will be kept confidential and secure to comply with the UK Data Protection Act.  Privacy Policy

All material on this website, including text and images, are protected by copyright law to Somerset Paper Flowers.  It may not be copied, reproduced or distributed for any commercial or financial gain.  Copyright remains with the owner at all times and permission must be sought for any use of material.

© Somerset Paper Flowers 2013 - 2019.

Somerset Paper Flowers reserves the right to update the Terms & Conditions at any time.